Multi Channel Australian Call Centre Services for Events

Running an event is a full time job and a whole lot more! So why not let Ticketebo's Australian based Contact & Call Centre service team take a load off your event team's shoulders, so you have more time to deliver the best event ever!

Whether you just need a hand answering customer service emails, overflow phone calls or live chats via your website, Ticketebo's Multi-Channel Contact Centre offering will deliver the cost effective solution you are looking for.

Available for long and short term assignments, our team can take on the enquiry from your event, so you can focus on executing your event with less interruptions.

Our Contact Centre Services include:
- 7 days a week (incl. Public Holiday) hours of operation
- local phone number; or 1800/1300 number options
- Your own dedicated phone system with multi IVR options
- 7 days a week (incl. Public Holiday) hours of operation
- Full IVR recording services
- Bespoke and templated email responses  
- Live Chat & Bot chat functionality
- Multi-Channel Analytics including: Email Response times, Category analysis, Connection rates, Hold times and more.
- Free integration to the Ticketebo's General Ticketing Customer Service lines (so patrons can be transferred immediately to our ticketing service team to resolve any ticket related enquiry.)

Current executions our team deliver for events include:
-General & Customer Enquiries
- Exhibitor Enquiries
- Bus Bookings
- Group Bookings
- Corporate Bookings
- Camping Bookings & Allocations.

And if you need help on the day on-site at your event, we can help with that too, via our Event Staffing suite of services. To find out more about our On-site Ticketing & Event Staffing solutions Here.

For more information and pricing for Ticketebo's Australian based Contact Centre Solutions portfolio, and how we can tailor  a bespoke contact centre solution for your event's requirements - please get in touch with us on 1800 381 939 or via our Contact Us page