Online Ticketing Frequently Asked Questions for Event Attendees

Event Attendee FAQs

If you cannot find the answer to your question on this page, please don't hesitate to chat to us online using the live online chat function in the bottom right hand side of your screen now (during business hours), or alternatively please contact our Customer Service team on 1800 381 939 or email us on


Troubleshooting issues while buying...

The website wont accept my email address as being valid.
Most likely the problem here is that the device you are making your purchase on is predicting your email address for you, and when adding your email address it adds a space immediately after your email address. Deleting the extra space at the end of your email address will enable your sale to go through.

There was a problem with my transaction, and I am not sure if the sale went through or not.
The 1st thing to check is if your ticket has been delivered to your nominated email address. If it has then your order and payment has been processed. If no email is received then please complete the following steps: a) check your bank account to see if a payment has been processed, and b) call our Customer Service team on 1800 381 939 (or email so we can confirm if your order was processed or not.


Ticket Holder Questions...

Do I need to print out my tickets?
The preference for most organisers is that you print out & present your tickets on arrival at the event, as this enables faster entry management procedures. Please check the details on your ticket stub under ‘Ticketing Notes’ as to whether the Organiser will accept the presentation of tickets electronically (via phone/tablet); if they need to be printed; or in the case of some events, tickets may not need to be presented.

I don’t have my tickets - how can I get them (re)sent?
If you cannot easily locate your tickets, then please first check your junk and spam folders of the email address you nominated at the time of purchase [your tickets will have been sent from the following email address:]. If you are still unable to find your tickets then please do the following: a) if the event you are attending is commencing more than 1 business day from now - please email stating the name you made the purchase of tickets under, and the event you are attending. We will then forward your tickets within 1 business day. b) If the event you are attending is starting in less than a business day then please call 1800 381 939 and our Customer Service team will assist you in reissuing your tickets.

My tickets have the same name on them - is that ok?
Yes, all tickets purchased in a single transaction will display the original ticket purchasers name. It is expected that the ticket bearer will not necessarily be the same as the name on the ticket.

There was a problem with my order - how can I get assistance?
If there is a problem with your order, please hit reply on the ticket order confirmation email you have received. In your reply please detail the problem so our Customer Service team can work through the issue for you and liaise with the Event Organiser on your behalf.

Can I get a refund as I can’t go anymore?
Unless stated otherwise in the Event Organisers published terms & conditions, tickets are non refundable except in circumstances such as a cancelled event. For more details in relation to refund terms please refer to the T&Cs of the website published at:  If on revisiting these terms you wish to seek a refund then please email: stating the reason/s for your refund request. Your email will be forwarded to the Event Organiser for their consideration. Please allow 5 working days for your request to be responded to.