Door Scan Manager App Support

Thank you for visiting the support page for our Door Scan Manager App. We understand you are probably looking for immediate assistance when visiting this page. Please see below instructional video and other important information on where you can access self-help support when using the App, and also details of our customer telephone support service, which is available 7 days a week to assist our Event Organisers.

Important App Help Support

Please enjoy this short training video which covers everything you need to know to scan tickets in at your event. After watching this you'll be a ticket scanning genius in no time at all!

 
The Ticketebo Door Scan Manager App (for iPhone / iPad and Android devices) is available free from iTunes and Google Play, and is provided at no cost to our Event Organisers. The Scanning App enables rapid entry to your event from multiple synchronised devices; as well as detect and alert your entry personnel should a customer present a ticket which has already been fulfilled.

To start scanning please log into the App using your Event Organiser log in and password details supplied by your Account Manager or Customer Support. If you are having problems logging into your account please call Customer Support (7 Days) on 1800 381 939.

When you have logged into Ticketebo's Door Scan Manager App you will notice that on every screen there is a help information icon - clicking on this icon will provide you assistance around how to use the App at your event.

If you would like to speak to someone to assist you with using the App; are having problems logging in; or need assistance to troubleshoot any issue you may be experiencing - please call our Customer Support team on 1800 381 939. Customer Support is available 7 Days a week.

From the team here at Ticketebo we hope your event is a huge success and that you thoroughly enjoy using our App to fast track the entry of your patrons.